Vodafone
Idea’s pan India telecom network reaches over 1.1 bn Indians. During the
current lockdown due to Corona pandemic, connectivity is the most important
service for people to connect with their loved ones and work from home. Our
engineers are working tirelessly over the last few weeks to support millions of
customers to stay safe at home by ensuring Vodafone Idea’s 4G+ network
availability.
A
comprehensive pandemic response plan with requisite risk mitigation protocols
has been activated while ensuring continuity of mission critical processes for
keeping our networks working as telecom is an essential service.
Our
Business Continuity Plans are being diligently reviewed across all operations.
Our flagship Super NOC, located in Pune and
Hyderabad, is the nerve center of all 22 circles with centralized monitoring
and control of our Network, and also ensures business continuity with
geo-redundancy. All our enterprise services also continue to be monitored
through our SNOC to ensure business continuity.
We
have set up virtual war rooms where key team members are participating through
Concalls and VCs. Senior team members from operations / circles / SNOC and
partners are continuously on call with field to ensure uptime and operational
continuity.
We
are continuously monitoring the traffic pattern and confident of handling the
growing demand of voice and data services during the lockdown period.
Our
12000+ ma-MIMOs (by far the largest deployment in the country) across key
markets are substantially helping in managing the traffic spike. We are deploying capacities across using all
means including addition of COW sites wherever appropriate. We have also
requested DOT to clear our pending applications for spectrum allocation. We are
hopeful that DoT would expedite our spectrum liberalization requests and
regularize our backhaul spectrum.
The
Govt realizes the critical role of telecom services during this crisis and is
taking necessary steps to enable smooth functioning of telecom operations.
At
VIL, the health and safety of our employees remains our first priority. While
majority of the team members have been enabled to work from home, we are
operating certain critical facilities with scant staff to enable undisrupted
services to our customers 24X7, as per Govt orders of operating essential
services.
We
have organised temporary stay arrangement at our data centre locations, made
food and groceries available at critical locations and providing vehicle on
duty to facilitate movement of technical staff to sites.
Our
engineers are working in the field with utmost care by following the social
distancing protocols.
Other
Examples:
·
Daily briefings on Safety, Social distancing
to all field and non-field staff
·
Drive test teams, FRT, Patrollers provided
with masks, gloves and sanitizers
·
Daily stock taking of well-being of people
·
NW team connected 24x7 over
phone/mails/whatsapps/VCs
·
Vehicles are tagged with “Emergency Telecom
Services” stickers
·
Each field engineer carries 3 documents – DOT
letter, Personal ID and Employee ID
An on ground example:
Ait is a small town
approx. 137 Km from Kanpur (in Uttar Pradesh), served by a single BTS which
developed an issue impacting the entire town. Our Engineer travelled 40Km on
bike (in spite of the lock down and travel restrictions), and restored the
faulty card ensuring connectivity to this town.
Vodafone Idea Advisory
Reviewed by Newzpot
on
23:27:00
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